Altitude Multimedia: interaction tracking for any media

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http://www.altitude.com - Altitude uCI™ was conceived to unify the management of every customer interaction, regardless of the media that the customer chooses to contact your company phone (agent or IVR), email, instant messaging (chat), SMS / texting or collaboration using the Web. That management includes a unified queue with unified routing, unified real time monitoring and unified reporting for all interactions. See how Altitude Multimedia increases productivity for agents, by enabling them to quickly control the media on their desktop, providing better customer service which ultimately leads to customer loyalty.